Refund and Return Policy

Refund and Return Policy

At Shopozo, customer satisfaction is important to us. If you receive a damaged, defective or wrong product, we are here to help.

Return Eligibility

You may request a return or exchange within 7 days of delivery if:

• You received a damaged product
• You received a defective product
• You received the wrong item
• Product is missing important accessories mentioned in the package

Return Conditions

To be eligible for return or exchange:

• Product must be unused and in original condition
• Original packaging, accessories and box must be included
• Proof of purchase/order details must be provided
• Pictures and unboxing video may be required for verification

Non-Returnable Cases

Returns may not be accepted if:

• Product is used, scratched or damaged by customer
• Product is returned without original packaging/accessories
• Product is damaged due to misuse, water damage or mishandling
• Return request is made after 7 days of delivery
• Customer wants return due to change of mind after opening/using the product

How to Request a Return

To request a return or exchange, contact us:

Phone/WhatsApp: 03258149334
Instagram: @shopozostore
Facebook: @shopozostore

Please share:

• Your order number
• Name and phone number
• Reason for return
• Product pictures/video

Refund Process

After we receive and inspect the returned product, we will inform you about approval or rejection of refund/exchange.

If approved, refund may take 7 to 10 business days depending on the payment method or bank processing time.

Return Shipping

If the mistake is from our side, such as wrong, damaged or defective product, Shopozo will guide you about the return shipping process.

If exchange is requested for personal preference, return shipping charges may apply.

Order Cancellation

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be available.